The Human Side of Property Management: Mental Health & Crisis Response

About the Course:

Housing Professionals as First Responders: Mental Health on the Front Lines is a 60-minute live session designed for community managers, leasing professionals, maintenance supervisors, and regional leaders. This course recognizes the unique role housing professionals play as frontline responders to mental health challenges in housing environments. 

Participants will explore the realities of mental health in property management, learn how to identify observable warning signs without diagnosing, and practice supportive, ethical response techniques rooted in Mental Health First Aid principles. 

The session emphasizes de-escalation, documentation, stigma reduction, and maintaining professional boundaries, empowering teams to support residents and coworkers effectively while protecting themselves and their communities.

Course Objectives:

• Understand why housing professionals are often the first to encounter mental health challenges.
• Identify observable warning signs without diagnosing.
• Learn supportive, appropriate response techniques.
• Reduce stigma while maintaining professional boundaries.

Who is the Target Audience?

• This course is designed for housing and property management professionals who regularly interact with residents, vendors, and team members in high-stress or crisis-prone environments, including Community Managers, Assistant Property Managers, Leasing Consultants, Maintenance Supervisors and Technicians, Service Coordinators, Regional and Portfolio Managers, Affordable Housing Staff, Student Housing Professionals, and Housing Authority Personnel. 
• It is also valuable for owners, asset managers, and HR or training leaders seeking to improve safety, reduce risk, and support frontline teams without requiring clinical expertise.

Basic Knowledge:

• There are no prerequisites for this course.