Compassionate Communication: Handling Delicate Workplace Conversations

This session explores strategies to anticipate, initiate, and navigate sensitive discussions with confidence - strengthening trust, reducing anxiety, and fostering inclusion in professional relationships.
Duration: 1 Day
Hours: 1 Hour
Training Level: All Levels
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Contact Support for Group Offers
Recorded
Single Attendee
$199.00 $332.00
6 month Access for Recorded

About the Course:

Workplace conversations on sensitive or high-stakes topics can feel overwhelming. Many professionals struggle with these discussions due to fear of saying the wrong thing, offending others, or revealing personal emotions. However, avoiding these conversations can weaken trust, create misunderstandings, and limit collaboration.

In this session, we explore the differences between sensitive, uncomfortable, and unexpected conversations and discuss practical strategies for anticipating and managing them with confidence. Participants will learn how to reduce anxiety, strengthen communication, and create psychological safety, ensuring that difficult discussions lead to clarity and connection instead of conflict.

Course Objective:

  • Identify sources of discomfort in workplace discussions on sensitive topics
  • Differentiate between sensitive, uncomfortable, and unexpected conversations
  • Explore strategies to anticipate, initiate, and navigate difficult conversations
  • Strengthen conscious communication and psychological safety in discussions
  • Develop techniques for reducing anxiety and improving confidence when engaging in challenging conversations

Who is the Target Audience?

  • Team Leaders & Managers
  • Emerging Leaders
  • HR Professionals
  • Organizational Leaders
  • Project Managers & Workplace Facilitators
  • Consultants and coaches
  • Professionals handling employee relations or sensitive discussions
  • Anyone looking to enhance communication skills in challenging situations

Basic Knowledge:

  • No prior knowledge is required

Curriculum
Total Duration: 1 Hour
Understanding Sensitive Conversations

  • Differentiating between sensitive, uncomfortable, and unexpected discussions and why they create anxiety.  

Barriers to Effective Communication

  • Exploring personal, cultural, and workplace dynamics that influence how conversations unfold.  

Conscious Communication in Action

  • Recognizing the gap between intention and impact, improving self-awareness, and fostering psychological safety.  

Building Bridges Through Active Listening and Empathy

  • Practicing deep listening, curiosity, and inclusive communication to strengthen trust.  

Managing Emotional Responses in Difficult Conversations

  • Applying mindfulness techniques to navigate triggers, regulate emotions, and respond with intention.  

Creating a Culture of Open Dialogue

  • Encouraging safe, transparent conversations that promote understanding, trust, and workplace inclusion.