Generative AI for Managers and Team Leads

About the Course:

“Generative AI for Managers and Team Leads” provides a practical, business-focused introduction to the capabilities, limitations, and responsible use of generative AI in the workplace. This course demystifies how tools like ChatGPT can streamline workflows, accelerate decision-making, improve productivity, and support creativity, without replacing critical human judgment. Participants learn how to evaluate AI use cases, set quality standards, build prompt strategies, and guide teams in using AI ethically, safely, and effectively.

Course Objectives:

By the end of this course, learners will be able to:

• Explain what generative AI is and how it differs from predictive and traditional automation.
• Identify high-value use cases in project management, communication, research, and knowledge work.
• Craft effective prompts using simple frameworks to improve clarity, tone, and accuracy.
• Assess risks, limitations, and failure modes (e.g., hallucinations, bias, privacy exposure).
• Apply responsible AI principles, including security, confidentiality, and transparency.
• Set expectations and guardrails for team-level AI usage.
• Evaluate the output quality of AI-generated content and iterate for improvement.
• Recognize where human oversight remains essential.

Who is the Target Audience?

This course is ideal for:

• Managers and team leads in knowledge-driven teams.
• Supervisors oversee content production, customer interactions, research, or data workflows.
• Business operations, communications, HR, and project managers are seeking productivity gains.
• Leaders preparing to introduce AI policies or process improvements.

Basic Knowledge:

• No prior technical or AI background required.
• Curiosity and willingness to experiment.