ITIL® 4 Foundation Certification Training (Include Exam Voucher)

Prepare the ITIL® 4 Foundation Certification Training Bootcamp to pass the examination.
Duration: 4 Days
Hours: 12 Hours
Training Level: All Level
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Single Attendee
$1,049.00 $1,752.00
6 month Access for Recorded

About the ITIL® 4 Foundation Certification Training Course:

The ITIL 4 Foundation course introduces candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. 

ITIL® 4 Foundation Certification Training Bootcamp Course Objective:

To prepare the student to pass the ITIL 4 Foundation examination, by demonstrating sufficient recall and understanding of the ITIL 4 service management framework, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications.

Course Includes:

Official PeopleCert Exam Voucher (valid for 12 months) that provides access (via PeopleCert account) to:

  • Official AXELOS eBook
  • PeopleCert's Official Training Materials (OTM)
  • Official courseware slides
  • Official AXELOS Syllabus
  • Sample Exams (Questions and Answers)
  • 1 month's free access to MyAxelos
Who is the ITIL® 4 Foundation Certification Training Course Target Audience?

  • Anyone wishing to pursue or further a career in IT Service Management
What Basic Knowledge required to learn ITIL® 4 Foundation Certification Course:

  • Awareness of Information Technology and IT Service Management

Curriculum
Total Duration: 12 Hours
Course Index

  • Key Concepts of Service Management   
    • How organizations create value through managing outcomes, costs, and risks
    • The importance of service relationships
  • Key Concepts of ITIL   
    • The Four Dimensions of ITSM
    • The Service Value System
    • The Service Value Chain
    • The guiding principles
  • Introduction to the ITIL practices   
    • Key terms related to the ITIL practices
    • Purposes of 15 ITIL practices
    • Further detail related to:
    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management 
    • Service Request Management
    • Service Desk
    • Service Level Management