Problem-Solving for Team Members and Leaders

About the course:

“Problem-Solving for Team Members and Leaders” equips participants with practical, structured approaches to diagnosing, analyzing, and resolving workplace challenges. 

The course focuses on root-cause thinking, decision frameworks, data-driven insights, and collaborative problem resolution. Learners explore how to define problems clearly, break down complexity, evaluate alternatives, and communicate solutions effectively. Real-world scenarios and tools help participants reduce rework, prevent recurring issues, and improve team performance.

Course Objectives:

By the end of this course, learners will be able to:

• Define problems clearly and separate symptoms from root causes.
• Apply structured problem-solving frameworks to guide analysis.
• Use qualitative and simple quantitative tools to assess issues.
• Collaborate across functions to gather insights and perspectives.
• Evaluate solution options based on impact, feasibility, and risk.
• Communicate recommendations with clarity and confidence.
• Create simple action plans and success criteria.
• Prevent problem recurrence through lessons learned and continuous improvement.

Who Is the Target Audience?

This course is ideal for:

• Team members who regularly troubleshoot issues or support operations.
• New and aspiring leaders are responsible for guiding others through challenges.
• Project contributors handling constraints, changes, and stakeholder expectations.
• Supervisors, coordinators, and analysts looking to strengthen decision-making.
• Anyone seeking more confidence in structured, repeatable problem-solving.

Basic Knowledge:

• No formal analytical background required.
• Willingness to engage in exercises and discussion.