The Emotionally Intelligent Leader - Strengthening Relationships and Team Performance

About the Course:

This 1-hour webinar explores Emotional Intelligence (EI) as a foundational leadership capability that influences decision-making, communication, performance, and workplace relationships. Participants learn how emotions shape behaviour, reactions, and organisational outcomes, and how leaders can intentionally manage emotional dynamics to improve effectiveness. The course clarifies the difference between feelings and emotions, explains the complementary roles of IQ and EQ, and examines how emotional awareness affects stress, motivation, and collaboration.

The training introduces the four EI competency clusters: self-awareness, self-regulation, social awareness, and relationship management, and connects each to practical leadership behaviours for more effective leadership. Participants will analyse characteristics of high and low emotional intelligence and evaluate their own leadership patterns. The course also demonstrates how EI improves communication quality, professional performance, mental well-being, and organisational culture.

Through reflection, discussion, and applied leadership practices, learners develop skills to manage emotional climates, strengthen relationships, and lead teams more effectively in complex workplace environments.

Course Objectives:

• Explain the concept of emotional intelligence, or emotional quotient (EQ), and distinguish it from traditional cognitive, intelligence quotient (IQ).
• Differentiate between feelings and emotions, and evaluate how each influences workplace behaviour and decisions.
• Apply the four EI competency clusters: self-awareness, self-regulation, social awareness, and relationship management, to leadership situations.
• Demonstrate communication, empathy, and conflict-management strategies that strengthen team trust and collaboration.
• Assess personal emotional patterns and develop an action plan to improve leadership effectiveness and organisational performance.

Who is the Target Audience?

• Business Owners, Managers, Supervisors & Business Practitioners.
• Professional Coaches & Consultants.

Basic Knowledge:

• Basic knowledge of running a business, managing workforce, business management, productivity, and performance will be helpful.